If you are concerned that an elder or disabled person is being abused, neglect, or mistreated, here are some resources that can help. You can always make a report on your own behalf. Abuse and neglect are never acceptable.
Reports will be followed up on by the appropriate agencies.
Physicians, social workers, psychologists, nurses, fire fighters, and police are all mandated reporters. This means that if they see something, they must say something to the appropriate authorities.
All other individuals can choose whether or not to make a report. However, we strongly encourage you to make a report if you have any suspicions of self-neglect, neglect by other parties, physical abuse, emotional abuse, sexual abuse, or financial exploitation. Your intervention may help someone who is in dire need of assistance.
All reports are confidential, and the identity of the reporter will not be revealed without permission. Mandated reporters and individuals who make reports in good faith are legally protected from any civil or criminal liability that could result from making a report, provided that the reporter is not the one committing the abuse.
Contact the following numbers as appropriate to the situation:
If you are not currently receiving services through an Aging Service Access Point, contact Boston ElderINFO at 617-292-6211 to find out what services you may qualify for and to request a screening.
Disabled Persons Protection Commission (DPPC) (24 hours / 7 days a week)
Ages 18 to 59
1-617-442-4200 or 1-888-822-0350 TTY
» Executive Office of Elder Affairs (EOEA) Elder Abuse Hotline (24 hours / 7 days a week)
Ages 60 and over
» Boston Elder Protective Services (9:00 am – 5:00 pm, M-F)
Ages 60 and over
» Massachusetts Department of Public Health (DPH)
All Ages residing in Long Term Care Facilities
» Massachusetts Department of Children and Families (DCF) (24 hours / 7 days a week)
Birth to age 17